1 reviews | Active since Jan 2016
Disappointed with Makro Silver Lakes
Im very disappointed with their customer service. I bought a R8000 laptop on the 21st of December 2015, found out I had an audio problem so I went to makro the following day hoping they would resolve the problem but only to find out that wernt able to help me, i was told to leave my laptop behind with them so it could be assesed, but the people who assess the laptops were only back to work on the 4th of January 2016, this infomation was told to me by the manager of that branch, so I called makro on the 5th to see if it was attended to, I was then told that the 'assessment people' only open the FOLLOWING week. This is highly frustrating for me because I happen to use my laptop for work, and I can't meet deadlines thanks to Makro Silverlakes.
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our General Merchandise Manager ( Karen James) has been in contact with you, and advised that the laptop need to be pick up and assessed by the supplier. The repair system automatically sends you SMS's to keep you up-to-date with the status of your repair.
We will do everything in our power to assist in getting your unit back from the supplier as quickly as possible.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
I believe our General Merchandise Manager ( Karen James) has been in contact with you, and advised that the laptop need to be pick up and assessed by the supplier. The repair system automatically sends you SMS's to keep you up-to-date with the status of your repair.
We will do everything in our power to assist in getting your unit back from the supplier as quickly as possible.
Regards
Mmule Moropa