1 reviews | Active since Jan 2018
Disappointed with Makro Centurion and Samsung
I purchased a Samsung QLED 65inch curved LED TV from Makro Centurion on the 24 Nov 2017 - Black Friday deal. What i thought would be my dream TV has ended up being an absolute nightmare - just over a month later. On the 1st January 2018, a black line with a width of approximately 20cm appeared across the screen. I reported the TV to Makro Centurion on the 2nd and I was informed that a Samsung rep will call me with 72 hours to trouble shoot. After sending a tech to my house a week later - I was informed that Samsung will make direct contact with me. I eventually received a call from Riyaz from Samsung. He informed me that the TV could not be repaired. There were no replacement stock for the 7 series curved TV - hence they will ask Makro to return my purchase price and I could purchase another TV of my choice. Remember I purchased this TV at significantly discounted price on Black Friday or they can give me a flat screen TV and the difference there-of. I insisted that I either want this TV repaired or the equivalent. It was not my fault that Samsung disconitinued this series - a month after I purchased it. He confirmed that he could not help me further - Makro needs to resolve this wih me. Needless to say I had to call Makro Centurion. Pontso from Makro Centurion confirmed that she will discuss with her Merchandise Supervisor and revert. She called me a day later and gave me the same options. I explained to her that there was a specific reason I purchased the curved QLED TV - if the TV did not go faulty within the 1st month of purchasing it - I would still have a 65 inch curved QLED TV. I then had a further call from a Sharon at Makro Centurion - giving me the same options. Makro Centurion what dont you understand - I purchased a Samsung Curved 65 inch QLED TV - the latest technology with a 24 month Warranty - it went faulty within the first month. Please repair this TV or give me the equivalent!
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Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you.
Regards
Mbali Makhanya
