Disappointed with both the product and the lack of customer service.

I am extremely disappointed with both the product I received and the lack of customer service from Makro.

I purchased a scooter for my son's birthday based on the product description and images provided on the website. The scooter was advertised as being black and equipped with both a hand brake and a rear brake system. However, the scooter that was delivered is purple and only has a rear brake. To make matters worse, the stickers were already loose and torn when we opened the box for the first time.

I also discovered that the scooter we received is currently advertised at a lower price than the model I originally ordered and paid for, which raises further concerns about the accuracy of the product listing.

I have been trying to resolve this issue since 12 May by sending emails, but I have received no response from the Makro team. Their WhatsApp support is also unresponsive, and I should not have to spend additional money on airtime trying to get assistance over the phone.

This experience has been extremely frustrating, especially as this was intended to be a special birthday gift for my son.