Disappointed service

I am really at a lost that Makro Cape, fails to sort the problem out with my online purchase and payment through Payflex. They were paid in full from Payflex side and my portion was also deducted, but according to their records payment is still outstanding and it will be cancelled after the 8th August. In the meantime I'm losing out because Payflex will still deduct from me. Nobody is coming back to say how far they are from solving the problem. Apparently I'm not the only one with this problem right now. I need this to be solved immediately. I have sent numerous emails and phone calls and nobody has an answer for me