Disappointed on Makro online customer care

I am disappointed with makro online services. I bought cast iron pot set on 24 July 2022 and requested to return them on 1 August 2022 because one pot was licking water as I was trying to cook. Makro staff called me to send pictures which I did. They called me again to inform me that they will send someone to come fetch the pots until to date the pots are still in my house. I have sent several emails to enquire, even though they promised to attend to it but still nothing is happening. I am very disappointed and honestly didn't expect this kind of service from makro.