Disappointed Makro Customer

I'm so disappointed ,8 days ago i loaded a review (***)about our Skyworth Tv that is making lines all over the Screen , Makro has already fix this twice the last time was 3 months ago and it doing it again. After the review i wrote 8 days ago i received a email from Zanele Mabaso from Makro Care with info she needed from me regarding the Tv ,this was send to her the same day, few days after that i emailed her again and asked for feedback she said on email they still busy processing it this was 5Days ago,we need very urgent feedback on when this Tv will be replaced we cant go on like this with broken promises