KP
Keshan P

1 reviews | Active since Oct 2018

10 Oct 2018, 09:47

Disappointed Makro Customer

Disappointed Makro customer. This has been on of my favorite stores to shop at but not any more. They have the most poor customer service. It's ridiculous for a big store like makro. I actually cannot believe how inconsiderate they are. I purchased an Harmon Kardon receiver online and was told I cannot get what I ordered due to incorrect advertising. How is this my problem? Other stores will honor what was advertised but Makro wants to throw the Cpa at you. This how they treat their customers. They send you an email stating Oops we made a mistake, they treat it has a joke. Customer contact center agents uses the Cpa at you and say there's nothing they can do to help. Makro has the right to make incorrect advertising as per their customer service department. And to make it worse they offer you R100 for inconvenience. Will not shop at this store again.

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Replies (1)
Makro
Makro's reply11 Oct 2018, 15:09
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya