Disappointed makro

Customer service sucks..call centre cannot answer questions don't even transfer to the correct departments.10 mins later still calling and such a waste of time and my airtime that I had to eventually cut the call I would appreciate that when they cancel an order that they call and replace with any flavour etc not such outright cancel the one item which means if I order again I don't meet the quota or free delivery and then have to pay delivery. I work for a small NPO school so we don't have the luxury of having cash around and I specifically ordered the juices for a function we having. Now I have to re order something else or look else where. Quite shocking and frustrating that it rings forever even the chat online seems to be useless 😕 disappointed at Makro service and this is not the first time either