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Ruqeyah R
1 reviews | Active since May 2011
09 Feb 2026, 15:31
Disappointed Loyal Customer
I am reaching out to share my frustration regarding the poor service I've experienced with my latest order. It's been 13 days without a single update or delivery attempt.
As a frequent shopper at Makro, I am appalled that the responsibility has fallen on me to chase down information. This is a significant inconvenience. This type of service is definitely not what I expected of Makro. I would appreciate it if you could clarify the cause of this delay and provide a definitive timeline for when I can expect my goods that I have already paid for?! Order number: OD***
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Replies (7)0
Replies (7)RR
Ruqeyah R's updateReviewer Update
10 Feb 2026, 16:53Good afternoon
It's he now been more than 24 hours with absolutely no communication regarding my order.
My order was scheduled for delivery today, and I have no update, explanation, or confirmation of its status. This lack of communication and failure to meet the agreed delivery timeline is completely unacceptable and reflects extremely poor service standards from Makro.
It's he now been more than 24 hours with absolutely no communication regarding my order.
My order was scheduled for delivery today, and I have no update, explanation, or confirmation of its status. This lack of communication and failure to meet the agreed delivery timeline is completely unacceptable and reflects extremely poor service standards from Makro.
RR
Ruqeyah R's update10 Feb 2026, 16:53
Reviewer Update
Good afternoon
It's he now been more than 24 hours with absolutely no communication regarding my order.
My order was scheduled for delivery today, and I have no update, explanation, or confirmation of its status. This lack of communication and failure to meet the agreed delivery timeline is completely unacceptable and reflects extremely poor service standards from Makro.
It's he now been more than 24 hours with absolutely no communication regarding my order.
My order was scheduled for delivery today, and I have no update, explanation, or confirmation of its status. This lack of communication and failure to meet the agreed delivery timeline is completely unacceptable and reflects extremely poor service standards from Makro.
RR
Ruqeyah R's updateReviewer Update
11 Feb 2026, 12:56How long does it take for feedback??? This has been said since Monday the 9th of January!!! Apologising for the delay and not actually acting on it is pointless! Clearly Makro has no proper communication system and lacks customer service
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Ruqeyah R's update11 Feb 2026, 12:56
Reviewer Update
How long does it take for feedback??? This has been said since Monday the 9th of January!!! Apologising for the delay and not actually acting on it is pointless! Clearly Makro has no proper communication system and lacks customer service
RR
Ruqeyah R's updateReviewer Update
12 Feb 2026, 12:39They contacted me this morning after I called the call centre. I was told that the order is still going to be cancelled and I need to wait for a refund which will take 7 to 14 days (yet another wait)
This is really unacceptable and very frustrating for a customer.
This is really unacceptable and very frustrating for a customer.
RR
Ruqeyah R's update12 Feb 2026, 12:39
Reviewer Update
They contacted me this morning after I called the call centre. I was told that the order is still going to be cancelled and I need to wait for a refund which will take 7 to 14 days (yet another wait)
This is really unacceptable and very frustrating for a customer.
This is really unacceptable and very frustrating for a customer.
RR
Ruqeyah R's updateReviewer Update
12 Feb 2026, 15:12Apologising doesn't compensate the lack of communication and inconvenience caused to me!
RR
Ruqeyah R's update12 Feb 2026, 15:12
Reviewer Update
Apologising doesn't compensate the lack of communication and inconvenience caused to me!
RR
Ruqeyah R's updateReviewer Update
13 Feb 2026, 13:40Yesterday the call centre advised the order will be cancelled however on the Makro app the order is still showing ready to ship for the 10th of February! What seems to be the problem now
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Ruqeyah R's update13 Feb 2026, 13:40
Reviewer Update
Yesterday the call centre advised the order will be cancelled however on the Makro app the order is still showing ready to ship for the 10th of February! What seems to be the problem now
RR
Ruqeyah R's updateReviewer Update
13 Feb 2026, 16:12Please do ensure that I am refunded the full amount for the fans as Makro could not deliver
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Ruqeyah R's update13 Feb 2026, 16:12
Reviewer Update
Please do ensure that I am refunded the full amount for the fans as Makro could not deliver
RR
Ruqeyah R's updateReviewer Update
16 Feb 2026, 08:0913th Feb I was advised that the status of the order is in the process of being changed. Today the 16th of Feb and still no change on the status of this order. This is now absolutely ridiculous!!! I want my damn full refund asap. Don't you'll understand this is an inconvenience! I'm literally dealing with *********** idiots here!
RR
Ruqeyah R's update16 Feb 2026, 08:09
Reviewer Update
13th Feb I was advised that the status of the order is in the process of being changed. Today the 16th of Feb and still no change on the status of this order. This is now absolutely ridiculous!!! I want my damn full refund asap. Don't you'll understand this is an inconvenience! I'm literally dealing with *********** idiots here!