1 reviews | Active since Dec 2024
Disappointed in Makro Online communication policy on returned goods
I ordered a Teac PR-300 portable radio through Makro Online. It was delivered on 6 March 2025, but then the frustration to deal with Makro Returns has started. The radio's tuning knob was loose, moving from side to side when stations are tuned in - a factory defect. There is absolutely no communication or platform where I can check on the progress with the return. On emails I received reference 'numbers' but no communication - I do not even know whether Makro received the radio back via courier! The customercare helpline is apparently not linked to the returns section? I am waiting 2 weeks for my refund am worried that Makro Online has closed down ... I am very disappointed in their online services and will never buy from them again. Thank you A Rautenbach
'Your feedback shared on HelloPeter moved us, and we want to express our sincerest apologies for the frustation and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience ...' and on-and-on it goes. NO indication on how and when problem will be resolved and WHEN I will be refunded. Makro is playing fool with their ex-customers!
'Your feedback shared on HelloPeter moved us, and we want to express our sincerest apologies for the frustation and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience ...' and on-and-on it goes. NO indication on how and when problem will be resolved and WHEN I will be refunded. Makro is playing fool with their ex-customers!