DISAPPOINTED IN MAKRO ONLINE- BROKEN PROMISES, LIES AND UNRELIABLE

On 3rd March, I did online purchase, items were delivered btw the 5th -13th March 25. On 17th March I was expereiencing issues online returning 4 items i purchased, I called customer care and Mpho Moletsane, said she will log on my behalf, and I received an email to say returns logged. On 25th March, I called the online customer care to say items still not delivered, and Olfens, said that I needed to log the returns myself, which I explained I had issues and Mpho helped, but never the less, I still logged it and told her, the manager needs to phone me and the items needs to be picked up urgently. She assured the manager will call, which never happened. On the 28th March, I spoke to Zethu, and she said she will follow up on the pick up and get manager to phone me, and that never hapened. However on the 28th Marc, Sibusiso (Courier Guy) picks the 4 items and puts in the packets, but was unsure where to send it to. His office sends me whatsapp in the afternoon, Her name Andrea asking me where to deliver, I said that makro should tell them where to deliver. I contacted Courier guy on email on Monday, only to receive response that they still waiting on makro on where to deliver as the items still with them. I emailed makro, and they never respond. On the 1st APril, I receive an email after 5pm from makro to say my items were rejected. I responded to say that all items were not used and returned as received and I need my refund. This morning 2 April, Sibusiso (driver) and Malenko (manager) from courier guy, says they still have the items and makro still never tell them where to deliver to and they want to drop back by me, I told them no one will be at home and I am going to take this up with makro. I need to know why makro **** that the items cannot be returned and my monies returned, when in fact the items are still with courier guy. I sent the items the same way i initially received them, so I am not going to be responsible if anything happens to them. MAKRO ONLINE stop with your lies and get those items returned to your suppliers and give back my monies. The items did'nt even leave the courier guys to go to your suppliers and you already lying to say they cannot be accepted. How many other customers go through this same lies from you MAKRO. You supposed to be a reputable company, Shame on you. My order number is MAK***. I NEED ANSWERS TODAY. PHONE ME AND STOP HIDING ME.