Disappointed

Good day

I am so damn ****ed off with the service I got from Makro! I placed an order on the 27th the items was delivered on the 3rd March with a totally incorrect item. I immediately contact Makro client care n told them they were of no damn help at all! I ordered 2 quantities of Yara Pink perfume pack of 2 each, what I received was 1 quantity of Yara perfume pact of 1 as well as the incorrect flavor that I wanted. I called multiple times to help desk they kept telling me I need to long the return, I couldn't log it on my side and was told by the agent it Wil be logged for me, when I called on the 4th I was told nothing was long and the agent Wil do it for me once again! I called again today on the 5th and another agent then tells me without logging the return they unable to do anything! What the hell is this huh? I was not the one that did the mess up and I was very clear I need my items to be delivered by the 7th!. All the calls should be recorded to hear the **** service! I requested to speak to the manager in the client care department as well as the National department and was told they busy in calls and could not give me the names of the managers! I'm really furious and ****ed off with this **** service and if my request is not completed by Friday the 7th I will be reporting this to all social media platforms. I paid for the items and expect it to be delivered as Makro did not pay for my stuff and anything.

I was given 3 reference numbers which in all 3 was told the return was logged but nothing happened.

Faith Monagent was the first agent that assisted and refused to give me the name of her manager as well as her manager promised to give me a call as she was busy on another call but till today the 5th she still hasn't called me back.

Khotso Gontse advised the same thing and gave the wrong number for complaints ‪011 797 000‬

Simon Sam advised he had escalated everything for me which will be sorted and will give me feedback and had logged the complaint for me but when I called the return wasn't logged.

Noluthando Mashiane the last agent that I dealt with kept telling me the same thing she understand my frustration telling me that the courier guy will only be able to come and collect by Saturday which was shown on the website under returns as well as when I requested to speak to the manager the manger did not come on the call but rather pass messages to give me!

I don't care how my CORRECT order will be delivered by the 7th but I want it by on or b4 the 7th!

Regards Trisha