Disappointed

The service for online orders is absolutely appaling, so is the communication. I have placed an order on the online store which was supposed the be delivered on the 5/12. The day before it was supposed to be delivered I had heard nothing, and nothing had changed on the app. I called in to find out what was happening and was told my order has been confirmed and they will ask the store when it will be delivered and contact me back. After a whole day of hearing absolutely nothing back, I received a message at 10pm saying my order has been delayed and they will be in contact.

With it being close to year end I would like to get my delivery as soon as possible or honestly just be kept in some sort of loop as to the happenings of this order. Telling a client their order has been delayed with no explanation or new time frame is absolutely ridiculous.

I then called today (5/12, the day the order was supposed to be delivered) and spoke to someone who gave me the number of the switchboard operator for the Strubens valley makro, which is the store that received the order. After no answer I was told that they would keep trying and let me know once I got in contact. After a few hours had gone by and hearing nothing from the man I spoke to this morning and no luck in attempting to contact Strubens Valley Makro myself, my fiancé called the support line again.

He spoke to a lady who also tried to call the Strubens Valley store with no luck, she then said she will escalate it and get the store to contact us. However, the theme of things we knew how this was going to play out and asked to speak to a supervisor to perhaps change the store that fulfills our order.

Once we got through to the supervisor, we were told that they are not able to change orders on their side, their job is to put people in contact with the respective stores as only the store is able to change who fulfills the order.

This is absolutely appaling service as no one is actually able to help, a store not answering their calls nor calling back at all is also absolutely ridiculous.

Safe to say, I will not be ordering from Makro again until they have some serious changes within the way they manage things.