Disappointed customer

I wrote a review on Friday and Saturday morning I got call from Makro consultant trying to get what really happened and I explained to her all the details and she assured the matter will be looked into and I will be receiving an update from them.Noone ever called until I called today and I was told that issue is on hold because pending collection from the courier guys.Mind you the bed was collected on 6/5/26 Now they are coming up a new excuse not to refund me. I'm asking for any help please so I can get refurn back from the makro people. It's almost winter I'm cold without a bed while people are having my R9860.