Disappointed customer

I placed an order on Makro App to collect at Centurion though my Payflex account on the 7th of November 2024, on the 8th I received an email saying that my order has been delayed, I made a follow up on Monday when there was no further communication, and I was told that someone from Makro will contact me, I even sent an email to Makro and received a response from Bonolo Selowa that my query was investigated and that I will get feedback, to this day, the 14th there is no further communications what so ever and I am expected to pay Payless account for something I did not receive, I am SO DISAPPOINTED TO THE CORE THAT NOTHING HAS BEEN DONE FEOM MAKRO