Disappointed customer

About a month ago I purchased a free standing mirror online from Makro. Received it 10 days later. The day it was delivered I opened it and saw the mirror was cracked. I contacted Makro via email first with no response. I proceeded to call the customer service and was assisted by a very unfriendly lady who apparently logged the call and confirmed that the mirror would be collected and exchanged. I was suppose to receive a call to arrange for collection, to date no collection no call. This will definitely be the last time I purchase online from Makro.