Disappointed customer about horrible customer service

I bought items on the 13th May 2025 but the on 14th of this month I called and emailed Makro to cancel the order because I saw the items somewhere else cheaper than them. The confirmed to have canceled the order and I was told that I should expect my refund within the next 7 to 10 working days. On the 16th May I called them since I did not receive the confirmation of order cancelation, it was confirmed that the order canceled and I was given the Ref number Pv4n. I kept on calling them with no success on getting my refund. On the 3rd June 2025 I received a call from their customer service asking me how I will prefer my money to be refunded, I told them to pay me the same way I used to pay them which is through payflex or transfer money to my bank account. They offered me to send me a voucher or to deliver my goods, I refused their option because iam staying about 200km away from Makro so I cannot travel such kilometers to spend R500 since their voucher can only be used at the shop. I refused them to deliver the package since their items were expensive and I had already bought somewhere else cheaper. We had an agreement that my money will be paid via payflex, to my surprise the same day they created a new waybill, gave my package to the Courier Guy company and on the 04th June I was called to come and receive my goods from Makro, courier drivers was at the gate without being informed about the whole process. I refuse to receive the goods. I called them the same day and I was told that they will wait for courier guy to return the goods then they will refund the money. On the 11th June I made my last call to them checking the progress of my refund and if they have received their goods from courier company. They confirmed to have received the package and I was told that I should give them 48 hours to process my refund but till to date I have not received my refund. I have spent lot of money buying airtime to call them only to be made a fool. I will never recommend Makro even to my worst enemy, if they are failing to pay R532 how are they gonna pay someone who they owe thousands Rands.