Disappointed customer

<p>I am so disappointed and disgusted in the service that I have received from the Makro Springfield branch. I purchased a Defy fridge on the 22nd of Dec and on the 15th January less than a month old the seals were all hanging. I reported it immediately and was told that a technician would come out and assess the fridge. After 5 days I still did not hear from anyone so I went into the store on Friday 20 Jan. I was told that they would replace my fridge but the supplier was out of stock and would only receive stock at the end of January to which I was prepared to wait. I was then contacted to say that I should rather come in and choose another fridge as they were actually not sure when the fridge would be replaced but there was nothing within my price range. I received a call a few days later to say that stock had arrived and once the consultant confirms with the manager the necessary paper work would be done and the delivery would take place. Makro decides to deliver the fridge today without making arrangements with me so they had to take the fridge back as there was no one available to receive it. Furthermore I am so annoyed because I was told by the defy consultant that the fridge needs to stand for 4hrs before it is switched on but I am told by the appliance manager that they cannot deliver the new fridge without collecting the old fridge at the same time. Therefore I will be without a fridge for 4hrs. This has been such an inconvenience to me as I have already wasted enough time and money going up and down to Makro 3 times and then to be further inconvenienced by not having a fridge for several hours. I feel that as a customer I have not been taken care of in the best possible way. </p>