Disappointed customer.

I bought a bed at makro online on the 26/4/2026 got the bed on the 30/4/2026 and the bed's length was small for us. I then logged in a return on the 1/5/2026 the bed was collected on the 6/5/2026 on the makro online app update it stated that I will be getting my refund on the 20/5/2026 before that time on the 11/5/2026 I got a missed call from makro customer service, I tried to call them back but I could reach them later at night i went to the app to check the process to my suprise the return was rejected no reasons stated only that I should call customer care which I did in the morning I got through to a nguni speaking lady who told me that the return was rejected because my reason was not good enough as the bed was a standard king bed so she further said I shouldnt just say the bed is small I should state exactly what do I mean by that and she even helped rewrite the reason again which we did and I forwarded it before 16h00 it was rejected again I then called to find out what could be reason for rejection got thru to a guy by the name of Njambulo who listened to the story and assured me that since the bed is not comfortable for us to use and in a good condition he doesn't s see the reason why they are rejecting my return. He said that he will escalate the matter and I will receive my refund that was on the 11th. I called again after 2 days to the check and I asked for him but I was told the floor is big they don't even no each so I should tell her my story from the start so that she can help...I gave her the story again for the 3rd time with different people and she told that the is policy on mattress that they are not to be returned I asked her where is the return policy for us to read before making any purchase and it was nowhere for customers to read thru as she couldn't direct me to it. She also said she has escalated the matter to her return team to relook at it and maybe reconsider. Ref no 2up44 her name is Arthur I'm not sure if any of the customer care team at makro are to be trusted. I'm really not happy with how my matter is been handled and why am I not getting my refund because I returned the bed within a period of 7 days the bed was in good condition still in its original package Is the good reason for returning goods to back? It's winter I'm sleeping on the floor while Makro is having my money. Makro head office I hope this reaches you for speedy response and corrective measures.