Disappointed Customer

I'm very much disappointed by Makro onlu shopping.. I purchased a Queen sized bed on the 23rd of of August 2022 however I only received my bed on the 19th of September because apparently there was issues with the courier company.. A week upon my delivery I started experiencing weird sounds from the base, I sent them an email and explained my situation and they made arrangements to come exchange the base because the mattress is quite comfortable but base is so noisy, they arranged an exchanged and they did deliver the new base on the 18th of November.. A week after that, I experienced the same problem again, I called sent emails. Norma Dilley is the guy that has been assisting me with this whole issue, he even advised me to log in the exchange on the 4th of January once the bed factory was opened which I did. To this date nobody has ever ven bothered to get in touch with me, imagine having to sleep on the floor because your bed is so noisy.. I don't even share a bed with anyone. I'm so frustrated because I now have to buy a new bed altogether... Please do better Makro. 😑💔💔💔