Disappointed Client

I purchased a Defy double door fridge on 16 April 2022. The item was delivered on 19 April damaged. The courier company loaded the item and returned it to the store. On the 23 April I received an refund invoice via email. To date the refund has not been done. Unfortunately there isn’t a competent person assigned to the task. They don’t return calls neither do they update clients on the status. When u call Springfield online they need to chat to head office. No feedback received from anybody regarding the matter. Very poor service.