Disappointed by Makro’s Customer Service and Mishandling of My Order

I ordered a microwave from Makro’s online store in April, and what followed was a deeply disappointing experience. The microwave arrived broken, and despite reporting the issue immediately, Makro’s response has been nothing short of shocking. Each time I called, I was told the matter was “being escalated”—yet no meaningful action was taken. Things got even worse when Makro sent me the same broken microwave again, which I promptly returned. Instead of resolving the issue, they repeatedly rejected my return with no clear explanation. Months passed without a refund, and every interaction felt like a dead-end. As of today, I still haven’t received my refund. For a brand of Makro’s scale, this level of negligence and poor communication is unacceptable. I hope this review serves as a warning to others considering shopping online with Makro—and as a wake-up call to the company to improve its handling of returns and customer queries.