DISAPPOINTED BY MAKRO ONLINE-TAKING RETURNED GOODS AND NOT REFUNDING ME

I HAVE BEEN CONTINOUSLY PHONING THE MAKRO ONLINE CUSTOMER SERVICE, ALL THEY DO IS APOLOGIZE AND ADVISE THEY WILL GET A MANAGER TO CALL ME, I PHONED ON FRIDAY AND HAD TO HOLD FOR THEMBI (MANAGER) WHO I ADVISED ON FRIDAY THAT I NEED MY REFUND OF R623.00, 4 ITEMS WHICH WAS SENT ALMOST 2 MONTHS AGO , PICKED UP BY THE COURIER GUY IN THE SAMECONDITION I HAD RECEIVED AND NOT USED. THEY ARE JUST IGNORING THIS REQUEST, AND TAKING SO LONG TO REFUND ME, I NEED MY REFUND TODAY.