Disappointed by Makro and its partners they should be ashamed!!!!!!!!!Disgusting customer service

I purchased a smart watch product from Makro, the website stated i would have it delivered in 2- 5 working days, i have ordered it on the 7th of February at 12pm it has still not been packaged since then. It has stayed in progress for 4 working days. This is a gift for a 21st birthday i am highly disappointed in the service i am receiving as i have no other gift..... i have done my part to order in time but Makro and its partners are not doing their part.I am highly highly disappointed in the service. Please as per my rights as a customer i am suppose to get it by Friday but since last week Friday NOTHING has been done how can it not even be packaged YET??????? 4 whole days????? It is now Friday ,I have called multiple times the Phone has been dropped in my ear even though i spent 15 minutes asking to be assisted . I have never been so disappointed in Makro before.

I am a loyal customer i even asked if they can deliver it to a Makro closest to me EVEN THOUGH I PAID FOR DELIVERY!!!!!!!!!!! i have not been called once i have called them almost everyday since Tuesday the 11th of February they dont even apologize they sent one email and never even rep**** again.