Disappointed Bride and Groom at Silverlakes Makro flowers

This is for the Makro at Silverlakes Pretoria, specifically the flower section. We had flower setups made for our wedding on the 5th of April (for the brides****s, flower girls, groomsmen). We had made their job easy by supplying a PDF document with exact pictures of the types of setup to make for each group. The day of the wedding my bride went to go pick the flowers up and they weren't ready. It was nice of them to deliver it but we think they did that to cover up the fact the flowers were a botched job(Looking nothing like the pictures we supp**** and breaking apart and wilting) and they didn't have time to fix it. Because they used the wrong flowers they charged my wife more money. After we got back from honeymoon my wife went to the Makro store to confront the head manager and the floor manager said they would call back on Wednesday and sort everything out. This was already two weeks ago and I am still waiting. I informed the floor manager that I am going to hellopeter so that no one else can be disappointed by their ******* service and I was told not to go to hellopeter and that it would be sorted out. Nothing so far. If you can avoid Makro's flower department please do, don't be disappointed like us. Thank you very much Chanel for the bad service.