Disappointed beyond belief in Makro's online service.

I've always been a loyal customer, but their customer service is extremely poor. I have been calling Customer service concerning a package that has not been delivered for 3 weeks now, and they're only referring me back and forth. I have requested a refund, but the supplying store, Makro Wonderboom, kept me waiting and depleted 30 minutes of airtime to no avail. Once and if I get my refund, consider me no longer a customer of Makro. This entire experience has just completely ruined the supposed wonderful "Makro Mood" shopping experience.