ZM
Zethu M

1 reviews | Active since Dec 2019

25 Jul 2020, 13:44

DISAPPOINTED AT MAKRO

My energy levels just dropped to ZERO.....I so wish I had checked the hellopeter reviews before making the online purchase. Long story short I bought a TV online on the 20 July 2020, I had originally opted for a delivery but then changed my mind on Wednesday, called and I was advised that I can go collect at MAKRO WONDERBOOM - I should wait for sms communication within 24-48hrs. I just followed up and of many frustrating things I was told, the one that got me was that I am not a walk in client so If the stock is finished by walk in clients then thats it. I AM SPEECHLESS to say the least. I REGRET MAKING THE PURCHASE WITH MAKRO. I am now at their mercy. So disappointed.....or maybe its the gentleman I spoke to, he just was not understanding my query and kept repeating the same thing....MAK

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Replies (1)
Makro
Makro's reply28 Jul 2020, 11:09
Official
Good day Zethu,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team