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Anthea

1 reviews | Active since Jun 2022

12 Jul 2023, 09:51

DISAPPOINTED ANGRY CUSTOMER

I would like to report this poor poor service. I have bought some stuff online and I have been on the phone for the last week and half with Makro call centre , value express courier and Riversand store. My parcel was ordered on the 29th paid for in full delivered half on the 07th . I have spent way more on this ordered with the numerous calls made and emails sent back and forth to Makro. The only word the call centre agents knows is I will escalate that is it and nothing gets done after that , all they do is read what is on their system , this is very very bad service . I would like to know where my order is why its taken more than 2 - 5 working days to deliver WHY has no manager or supervisor ever taken any of my calls does makro need a courier service as the excuse is they are looking for a courier service as per the call centre agents.

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Anthea's update13 Jul 2023, 11:32
Reviewer Update
Good day, Thank you for the feedback however I would like to know when will I receive my order as it has been 2 weeks now that Im waiting and your call center says they will escalate and they are awaiting feedback from the courier company Value Express. I have been in contact with value express they were not given a parcel for me . Where is my parcel that I paid for ?????