DISAPPOINTED AND FRUSTRATED with Makro

Item: Makro
Rating: 1
Author: Saskia G

Order a mirror online from Makro - received in very quick time however the item is of an inferior quality and standard and not worth its R300. I have been trying since May 22 to return it with no luck. The last mail I received was on 9 June to let me know they would be collecting it. I am very disappointed as it's impossible to speak to anyone to get some kind of answer.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 12:23

Good day Saskia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 12:23

Official