Disappointed and don't recommend Makro online

as a customer I feel misled by Makro online...

I bought a 3 seater green sofa on the 11th of September and the status on track my order remained unchanged for a week

I do not understand why would they advertise something from an unreliable supplier, the estimated delivery date was supposed to be today the 18th of September instead the supplier of Makro was silent until I called for an update.

If this is not resolved by the 26th of September I will escalate it to the Consumer Goods and Service Ombudsman.....

I'm not looking for a refund but for the sofa that I bought because I believe that if it was unavailable the website would have said out of stock

I'm not looking for a refund but for the sofa that I bought because I believe that if it was unavailable the website would have said out of stock.

When I called on the 22nd of September I was told tht Makro has initiated a refund without any explanation..

I will escalate it to the Consumer Goods and Service Ombudsman.....you clearly lack customer service if you can waste my time like this!