Disappointed and disgusted service
I bought an item online in November, it was delivered to us within a week. We tested it and there was a factory fault. We arranged for it to be sent back which took 2 weeks for collection. One that it has been collected, no one really cares and just ignores any of our requests for feedback. We have spoken to Thami and Kamu in the call centre who have both made empty promises. All we want is a replacement
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Makro's replyOfficial
02 Jan 2020, 17:19Good day Deeran
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently busy with the relevant personnel and the involved supplier regarding the return of the item. We shall communicate and relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently busy with the relevant personnel and the involved supplier regarding the return of the item. We shall communicate and relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply02 Jan 2020, 17:19
Official
Good day Deeran
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently busy with the relevant personnel and the involved supplier regarding the return of the item. We shall communicate and relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are currently busy with the relevant personnel and the involved supplier regarding the return of the item. We shall communicate and relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team