Disappointed

Item: Makro
Rating: 1

Order #MAK***

We placed an order on Monday for a deft 481l chest freezer and Yesterday it got cancelled for no reason when I called your customer care the lady says it got cancelled because the store only has 2 left and they saving it for walk in customers if that's the case I can't wait 10 days for a refund I demand a immediate refund you can't take my money and keep it for 10 days when apparently your online customers are not equal to walk in I need that money so I can go purchase it somewhere else more reliable...

The reason we bought from Makro is because we are a regular customer we need the freezer ASAP and we assumed you are reliable but since you have proven us wrong give me my money and I will take my business somewhere else and if by any chance u can delver it than really prove you care for your customers equally and don't delay or cancel orders for no reason...

Also the lady was supposed to call me back yesterday with a solution but again disappointed customer service

I further emailed you for a response, I also tried to contact the makro what's app ***

I still await communication???

Helpful (0)

Replies (1)

's updateReviewer Update

01 Mar 2024, 17:32

Terrible service as i purchased an item online and 2 days later makro itself cancels my order, i was livid and upset as i needed the item urgently for my ramadaan period so makro sends my order to another branch and they decide to send me my item i purchased. The purchased item came FULL OF SCRATCHES AND DENTS AMD DIDNT EVEN MATCH THE ITEM ON THE ONLINE APP THAT I PURCHASED IT FROM. Now when i call for a refund the 1 agent tells me they cannot do it but then when i call back another agent does it for me and opens a ticket for a refund. Does the makro staff even know what they doing? I demand a refund ASAP as makro has sold me a used old item thats NOT WHAT I PURCHASED!

's update01 Mar 2024, 17:32

Reviewer Update