RN
Rodney N

1 reviews | Active since Mar 2009

28 Dec 2016, 09:05

Disappointed

<p>We purchased a Raeigh Roost boys BMX for my son for Christmas from Makro Strubens Valley. The night before Christmas I attempted to put together the bike but found that one peddal did not fit. There was no way to get it to work. We were very dissappointed as this was my son's gift which we could not give him on Christmas day. Anyway I understood that these things can happen and waited for Monday to exchange the bike. I paid for the bike with my e-bucks and was given a credit note. When I went to get a new bike, I was told that there is no stock and not even something simular. This was very disappointing. I just left and when I told this to my wife she decided to call Makro customer care. She explained our situation and the lady that she spoke to said that WE must check with them once a week to see if they have stock..So now we must do all the work because of a faulty bike that YOU supp****. I would like a refund in CASH so that i can go and get my son's christmas gift from somewhere else before the year ends.</p>

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Replies (1)
Makro
Makro's reply30 Dec 2016, 08:08
Official

Thank you for raising your concern with us.

I believe our Customer Interaction Centre Supervisor ( Vincent Sepamo) has been in contact with you and all issues raised with us have been resolved.

Please accept our apology for any inconvenience caused.

It is our goal to retain you as a satisfied customer.

Regards

MmuleMoropa

Best regards,