TC
Thiroshini C
1 reviews | Active since Jun 2014
12 Aug 2019, 18:41
Disappointed
I came across the Avance Air Fryer online for the price of R1999, at the bottom of the page it stated that the sale would end a few days later. The next day I called the call centre to check which store had stock available and was told that the only air fryer they were aware of was the one for sale at R2699, when I went back online I saw that the ad was removed. Why advertise something that is not available? I was told a few days later by my colleague that she purchased one online and fetched it from the amanzimToti branch. I was very disappointed to have been misinformed by the call centre. Also the ad stated a date the sale would end, but the ad was removed before that.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
13 Aug 2019, 08:37Good day Thiroshini,
Thank you for your feedback regarding the experience you've encountered and we are sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers. We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with call centre management to ensure that corrective measures are put in place to better our customer experience.
Apologies once again for the inconvenience caused in this regard.
Regards,
Makro Hellopeter Team.
Thank you for your feedback regarding the experience you've encountered and we are sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers. We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with call centre management to ensure that corrective measures are put in place to better our customer experience.
Apologies once again for the inconvenience caused in this regard.
Regards,
Makro Hellopeter Team.
Best regards,
Makro's reply13 Aug 2019, 08:37
Official
Good day Thiroshini,
Thank you for your feedback regarding the experience you've encountered and we are sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers. We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with call centre management to ensure that corrective measures are put in place to better our customer experience.
Apologies once again for the inconvenience caused in this regard.
Regards,
Makro Hellopeter Team.
Thank you for your feedback regarding the experience you've encountered and we are sorry for the inconvenience it has caused.
The service you've received certainly hasn't been a pleasant one and this is certainly not what we want happening to any of our customers. We strive to assist all customers in the best possible way and to hear that this is not happening doesn't sit well with me.
This matter will be addressed with call centre management to ensure that corrective measures are put in place to better our customer experience.
Apologies once again for the inconvenience caused in this regard.
Regards,
Makro Hellopeter Team.
Best regards,
TC
Thiroshini C's updateReviewer Update
23 Aug 2019, 02:21Thank you for your reply. So is there no attempt on your part to honour the price that the item was advertised as? Also there was no response as to to why the online ad was removed before the date it stated the sale was valid up until
TC
Thiroshini C's update23 Aug 2019, 02:21
Reviewer Update
Thank you for your reply. So is there no attempt on your part to honour the price that the item was advertised as? Also there was no response as to to why the online ad was removed before the date it stated the sale was valid up until