Disappearing Specials and no Assistance

I saw a special in Makro Riversands on Monday for a Hisense WF5S1245BB washing machine + free air fryer. As I was waiting for some funds to arrive I did not want to buy the machine immediately but checked the validity of the deal both in the store and online and both said 26/02.

Today I went online to buy the machine but cannot find it anywhere so I called the Makro number provided online ***and was informed they could not find the special either but they would put me through to the store. After holding for 20 minutes for the store to pick up I asked to speak to the Product Manager at head office, was put on hold for another 10 minutes and then provided with another number that does not exist.^ 1. How can a special be advertised for availability until 26/02 and pulled by 07/02 2. I find it unacceptable that I held for 30 minutes without being able to speak to someone with some insight.