Difficulty to get a refund

Item: Makro
Rating: 1
Author: Beverly

So sick and tired with Makro,i ordered pots online last week of November and they were not delivered(stock unavailable) then requested for a refund. Todate i have been calling Makro customer care and they keep on telling one and the same story"i see you have forwarded all relevant documents requested,finance is still processing your refund) to date I'm still struggling with my refund. Extremely disappointed.

Helpful (0)

Replies (1)

Makro's replyOfficial

17 Dec 2024, 16:17

Good day Beverly, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,
Makro Hello PeterTeam

Best regards,

Makro's reply17 Dec 2024, 16:17

Official

Best regards,

Difficulty to get a refund

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