DS
Deon S
1 reviews | Active since Dec 2013
10 Jul 2019, 10:21
Difficulties placing an order
Makro Polokwane I want to place a large order for a hotel for the pas 2 days now. The order was send at before 14:00 on Tuesday so we can pay the invoice. It is now Wednesday 10:18 and I am still struggling to place and pay my order. When you phone, you get passed around from this side to that side.\ Clearly making too much money and dont care about my business. Luckily business is tight so I will be supporting your competitors.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
10 Jul 2019, 10:37Good day Deon,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the difficulties you are experiencing placing an order. Please advise if you are placing an online order and if so, should you still request assistance, please advise so we can give you a call to assist you further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the difficulties you are experiencing placing an order. Please advise if you are placing an online order and if so, should you still request assistance, please advise so we can give you a call to assist you further.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply10 Jul 2019, 10:37
Official
Good day Deon,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the difficulties you are experiencing placing an order. Please advise if you are placing an online order and if so, should you still request assistance, please advise so we can give you a call to assist you further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the difficulties you are experiencing placing an order. Please advise if you are placing an online order and if so, should you still request assistance, please advise so we can give you a call to assist you further.
Kind Regards,
Makro Hellopeter Team
Best regards,
DS
Deon S's updateReviewer Update
10 Jul 2019, 11:33Good day,
I was placing an order with a sales person called Lovell. Also, the lady called Phuti at the branch seem to be a myth.
I was placing an order with a sales person called Lovell. Also, the lady called Phuti at the branch seem to be a myth.
DS
Deon S's update10 Jul 2019, 11:33
Reviewer Update
Good day,
I was placing an order with a sales person called Lovell. Also, the lady called Phuti at the branch seem to be a myth.
I was placing an order with a sales person called Lovell. Also, the lady called Phuti at the branch seem to be a myth.
Makro's replyOfficial
10 Jul 2019, 11:40Hi Deon,
Thank you for the feedback, kindly allow us to follow up with the store and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for the feedback, kindly allow us to follow up with the store and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply10 Jul 2019, 11:40
Official
Hi Deon,
Thank you for the feedback, kindly allow us to follow up with the store and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for the feedback, kindly allow us to follow up with the store and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,
DS
Deon S's updateReviewer Update
24 Jul 2019, 11:50Good day,
The Business Development Manager got in contact with me.
Initially it lloked like things would get sorted out. It was not the case.
We have place 3 order in total, all of them riddled with issues.
Forced to pay within minutes of receiving numerous quotations and then not receiving the stock paid for.
They didn't even had the decency to phone in advance to let us know (after agreeing to do so) so we can make alternative arrangements.
We are a hotel and rely on trustworthy supplierss. Makro has proven not to be one of them.
The Business Development Manager got in contact with me.
Initially it lloked like things would get sorted out. It was not the case.
We have place 3 order in total, all of them riddled with issues.
Forced to pay within minutes of receiving numerous quotations and then not receiving the stock paid for.
They didn't even had the decency to phone in advance to let us know (after agreeing to do so) so we can make alternative arrangements.
We are a hotel and rely on trustworthy supplierss. Makro has proven not to be one of them.
DS
Deon S's update24 Jul 2019, 11:50
Reviewer Update
Good day,
The Business Development Manager got in contact with me.
Initially it lloked like things would get sorted out. It was not the case.
We have place 3 order in total, all of them riddled with issues.
Forced to pay within minutes of receiving numerous quotations and then not receiving the stock paid for.
They didn't even had the decency to phone in advance to let us know (after agreeing to do so) so we can make alternative arrangements.
We are a hotel and rely on trustworthy supplierss. Makro has proven not to be one of them.
The Business Development Manager got in contact with me.
Initially it lloked like things would get sorted out. It was not the case.
We have place 3 order in total, all of them riddled with issues.
Forced to pay within minutes of receiving numerous quotations and then not receiving the stock paid for.
They didn't even had the decency to phone in advance to let us know (after agreeing to do so) so we can make alternative arrangements.
We are a hotel and rely on trustworthy supplierss. Makro has proven not to be one of them.
DS
Deon S's updateReviewer Update
01 Oct 2019, 20:25And the woes continue.....
Since speaking to Makro H/O service has not increased.
They insist we pay before they deliver but when they do eventually deliver, the stock we paid for is not in the order!
This happens every single time we order.
I have also not received any of my eBucks since I've started purchasing for our business.
Will this be awarded and back dated?
Xavier van der Westhuixen is no help at all with a lacklustre approach to customer service.
Since speaking to Makro H/O service has not increased.
They insist we pay before they deliver but when they do eventually deliver, the stock we paid for is not in the order!
This happens every single time we order.
I have also not received any of my eBucks since I've started purchasing for our business.
Will this be awarded and back dated?
Xavier van der Westhuixen is no help at all with a lacklustre approach to customer service.
DS
Deon S's update01 Oct 2019, 20:25
Reviewer Update
And the woes continue.....
Since speaking to Makro H/O service has not increased.
They insist we pay before they deliver but when they do eventually deliver, the stock we paid for is not in the order!
This happens every single time we order.
I have also not received any of my eBucks since I've started purchasing for our business.
Will this be awarded and back dated?
Xavier van der Westhuixen is no help at all with a lacklustre approach to customer service.
Since speaking to Makro H/O service has not increased.
They insist we pay before they deliver but when they do eventually deliver, the stock we paid for is not in the order!
This happens every single time we order.
I have also not received any of my eBucks since I've started purchasing for our business.
Will this be awarded and back dated?
Xavier van der Westhuixen is no help at all with a lacklustre approach to customer service.