ZK
Zimasa K
1 reviews | Active since Jul 2021
04 Apr 2025, 11:50
Difficult with getting my refund.
Makro return services is becoming a nightmare. The return items that were collected on the 10th of March. Despite the time that has passed, no resolution has been found regarding the matter. When I contact the Makro team, I am consistently informed that the issue is being escalated, but I have not received any communication regarding my refund. This lack of communication is causing significant inconvenience.
I would like for Hellopeter to please assist me with getting this issue resolved without further delays and frustration.
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Makro's replyOfficial
09 Apr 2025, 14:20Hi Zimasa,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your return request.
There is a refund that is pending for one of the items that has been returned.
We will advise accordingly once the refund has been processed.
We have requested feedback for the second item from the returns team and we will revert back with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your return request.
There is a refund that is pending for one of the items that has been returned.
We will advise accordingly once the refund has been processed.
We have requested feedback for the second item from the returns team and we will revert back with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply09 Apr 2025, 14:20
Official
Hi Zimasa,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your return request.
There is a refund that is pending for one of the items that has been returned.
We will advise accordingly once the refund has been processed.
We have requested feedback for the second item from the returns team and we will revert back with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your return request.
There is a refund that is pending for one of the items that has been returned.
We will advise accordingly once the refund has been processed.
We have requested feedback for the second item from the returns team and we will revert back with feedback.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,