eC
esther C
1 reviews | Active since Jul 2013
15 Feb 2025, 08:01
Difficult getting my refund
I bought a product online which wasn't to my satisfaction. I logged a return if which the product was collected 20 January. That was the easy part. The hard part is getting my refund, it's been over a month with numerous calls to the contact centre with a whole lit if calls logged to Finance. Please may i get my money back because this is becoming ridiculous now
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
26 Feb 2025, 14:38Hi Esther,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly email us on ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly email us on ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply26 Feb 2025, 14:38
Official
Hi Esther,
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly email us on ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the delay of your refund.
We have received feedback from our finance department now stating that your refund has been successfully approved.
The refund will reflect back into your account within the next 2 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
If you need any further assistance, kindly email us on ***.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
eC
esther C's updateReviewer Update
19 Mar 2025, 07:39Till today I have not received my refund and thus is honestly becoming unfair. I know it's not a lot but it's my money
eC
esther C's update19 Mar 2025, 07:39
Reviewer Update
Till today I have not received my refund and thus is honestly becoming unfair. I know it's not a lot but it's my money
Makro's replyOfficial
19 Mar 2025, 15:00Hi Esther,
Thank you for reaching out to us.
The refund was processed back to the same payment account that was used to confirm the order.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
The refund was processed back to the same payment account that was used to confirm the order.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply19 Mar 2025, 15:00
Official
Hi Esther,
Thank you for reaching out to us.
The refund was processed back to the same payment account that was used to confirm the order.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for reaching out to us.
The refund was processed back to the same payment account that was used to confirm the order.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We apologize for the delay and inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,