Did not receive my refund

<p>Went to Makro Bloemfontein on 27 Oct 2016 to return a cooker hood (R899) which we bought incorrectly. We needed one that is for an island and not for against a wall. We were told that because we paid for it via EFT that the refund will be done also via EFT (internet banking) and that the money will reflect by that Friday or Monday. I waited until the Thursday, the 3rd of November 2016 (1 week), and went back to Makro to enquire why I had not received the refund yet. The guy from internet banking there took my number and said he would call me on the Friday. He never did. Now we are already at the 8th of November, almost 2 weeks since I returned the cooker hood and I have still to hear anything from Makro and receive my refund. I cannot drive to Makro everyday to enquire. Please sort this out for me.</p>