JV
Justin V
1 reviews | Active since May 2024
27 May 2024, 19:57
Despite me trying to...
Despite me trying to communicate with makro i am not satisfied with their outcome i was told that they would have my item sent to me then i received an email that unfortunately they cannot replace my item but they would refund me my money that i paid for the blender but nothing has been done to date if my full refund is not fully reimburst to me i will have to unfortunately get my attorneys to handle this matter
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Replies (1)
Makro's replyOfficial
28 May 2024, 10:12Good day Justin,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Kindly note that the matter was escalated we will be following up for the supplier to action the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
We promise to make sure we provide feedback to you as soon as is refunded.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Kindly note that the matter was escalated we will be following up for the supplier to action the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
We promise to make sure we provide feedback to you as soon as is refunded.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply28 May 2024, 10:12
Official
Good day Justin,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Kindly note that the matter was escalated we will be following up for the supplier to action the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
We promise to make sure we provide feedback to you as soon as is refunded.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
Kindly note that the matter was escalated we will be following up for the supplier to action the refund.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
We promise to make sure we provide feedback to you as soon as is refunded.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,