Despicable Online Service Delivery

<p>Extremely disappointed and frustrated with the poor delivery and condition of order MAK309434.</p> <p>Background as follows:</p> <p>I paid for two orders on 29 Jan 2017<br /> I received delivery of a 750 litre JoJo tank and pump on 01 Feb 2017 (order MAK309435)<br /> The delivery was reasonable although no notice was provided by the courier and the tank was in acceptable condition.<br /> I accepted delivery and signed the delivery note.<br /> Once again, for delivery of the second order (MAK309434) -a 4500 litre JoJo tank, I was given no notice of delivery and consequently was unable to accept the delivery the first time round and had to make a special arrangement to be late for work in order to suit the couriers schedule.<br /> The courier delivered the tank on the 02 Feb 2017.<br /> I refused to accept the tank due to it being damaged - scratched, dented and warped. I paid for a new tank - not a damaged, old piece of unsold s**** that has been dragged around the warehouse. Refer to photos.<br /> I have made numerous calls to the online department to inform them of the problem and follow up on re-delivery of a NEW tank<br /> I have spoken to Mbali, Shane and Anthony all of whom have promised delivery by certain dates none of which dates were met. I also had to phone Shane and Anthony back as they did not return my calls as they promised to do.<br /> Yesterday 18 Feb 2017, once again I received last minute notice of impending re-delivery of the tank. I had to drop what I was doing and drive 30 minutes to accept delivery.<br /> The very same courier arrived at my house to deliver the very same damaged, old s**** tank that I had previously refused to accept!!!!!<br /> I have refused delivery again ( 3 weeks since I have paid for the item plus wasted time and fuel driving to receive last minute notice of delivery of damaged goods)<br /> This service from Makro online and Makro Springfield dispatch is despicable.</p> <p>Management are obliged to ensure NEW goods are delivered and to ensure dispatch officials comply with quality procedures and not try force customers to accept damaged,second hand goods.</p> <p>This is clearly not happening at Makro Sprinfield - Durban</p>