Despicable customer service - 2.5 weeks for a bottle of wine!

I placed an online order on 15 March for a bottle of wine to be delivered to the lockers at Investec in Sandton. The order went to the Woodmead store. I received no further communication until 27 March, when the delivery was expected. I did not receive my order on this day as well as no communication from Makro. I proceeded to call Makro every day, and nobody could help me or tell me where my order was. Every operator I dealt with promised to call me back with a resolution, needless to say that nobody called me back. Each day I had to call again. Eventually I called DMV, the courier who was meant to deliver my item. They informed me that Makro had not arranged a collection from them. I proceeded to call the Woodmead store and tell them this. They then called DMV and arranged a collection.

This was despicable service from Makro. My item sat at the store for 2.5 weeks and nobody bothered to arrange a collection. I am thoroughly disappointed in how I was treated as a customer. Furthermore, I sent an email to the customer complaints department and someone by the name of Eschel Steele responded and asked if I had received my order. That was all she could do. No effort to try and make the customer happy. I then sent the same complaint on Twitter. Again, a response asking whether I had received my order. Really despicable service from Makro.