Desperate to get feedback from Makro Online

If I could put a negative rating, I would. I placed an order with Makro on the 13th of March - Way before the lockdown. The order had a value of o more than R5 000.00 for small goods to be delivered. This order was split into two and I only received part of the order. This was more than 3 months ago. In the meantin=me I have spend more than 10 hours on my cellphone to get hold of them. The moment I get someone to talk to, they put me on hold for more than 20 minutes and then the call just cuts out. The order not delivered was mare than R1000.00 in value. I m desperate to get my money back for the order not delivered, but I have no way of getting anything from them. Emails are being ignored. I have sent about 20 emails. Does anyone know how to get hold of them apart from viiting the shop - which doesn't help, because they just tell me that this was an online order. Customer care - is definitely not customer care. Do not order anything online from Makro South Africa