JL
Jenny L
1 reviews | Active since Mar 2009
14 Jan 2025, 13:19
Dependent on suppliers
Using the Makro online store (anything where they say "item only available online") is essentially like using any other ecommerce marketplace. They have no control over the supplier. The information they give on when the item is packed and shipped, and how soon you can expect it, is a bot generated estimate, not actually a reflection of real time events. So the order I placed on the 1st of January, that I was told would be delivered on the 10th, is only actually being dealt with on the 14th as the supplier was closed. But there is no indication of this in the communication I received.
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Makro's replyOfficial
19 Jan 2025, 10:27Hi Jenny Laithwaite,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the oversight in fulfilling your order, and we take this matter to heart.
We are actively following up on the cancelation and refunding of your outstanding item.
We will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the oversight in fulfilling your order, and we take this matter to heart.
We are actively following up on the cancelation and refunding of your outstanding item.
We will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply19 Jan 2025, 10:27
Official
Hi Jenny Laithwaite,
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the oversight in fulfilling your order, and we take this matter to heart.
We are actively following up on the cancelation and refunding of your outstanding item.
We will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback on our Hellopeter platform has genuinely moved us, and it pains us to think of the frustration we’ve caused you.
Please accept our deepest apologies for the inconvenience and for not getting back to you sooner than we should have.
We feel terrible for the oversight in fulfilling your order, and we take this matter to heart.
We are actively following up on the cancelation and refunding of your outstanding item.
We will provide you with an update via email/telephone at the earliest opportunity.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,