Dented Fridge delivered that Makro does not want to replace

Hi. I purchased a fridge which when I opened is completely dented and I have been calling makro call centre and head office also almost every day. Sent emails. Yet no one gets back to you. I need the fridge replaced yet they give me no feedback. Their customer service is absolutely pathetic as the consultants dont know either. Fridge needs to be replaced as this is the fault of Makro yet they refuse to do this.