1 reviews | Active since Feb 2015
Dented Demo Fridge sold at full promotional price
On Sunday 22nd February 2015 I went to Makro to purchase a Samsang fridge that was on special. The sales person told me that the fridge on display was the last one and the range was discontinued. I looked at the fridge and discovered that it had scratches on both doors, dents on the handles and left door and the front leg cover is damaged as this was a demo. I asked the sales person for a discount as the fridge was a demo with defects highlighted above. He told me that, this fridge has already been discounted on the bases of those defects. Thinking that I found a bargain, I paid R12 000 cash.To my surprise, yesterday I received promotional catalogs from two shops and saw the same Samsung 660L fridge I bought is selling at R12 000. I got angry and feel that both Makro and Samsung are making profit unjustly. This is undue enrichment. I was misled into think that I got a bargain while my sale was a *******. Knowing this, I feel that the store should have given a discount of R3000 or more or ordered a new fridge for me. I am now living with a Samsung product in my kitchen that I now hate. I do not value it because it is a constant reminder of the raw deal I got from Makro.
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
We acknowledge the receipt of your complaint and will revert to you at soonest.
Regards
Makrocare
