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Nozuko O

1 reviews | Active since Feb 2018

19 Nov 2019, 10:43

Delivery vs collection

Good day

My aunt got a call yesterday that the goods will be delivered yesterday and she must arrange it to be collected at our Saps as our area is high risk. She obliged and the delivery did not happen at all.

At first we place an order and pay for delivery with no hassle but come delivery time we need to arrange our own transport with fees to collect and they don't show up.

Order number is MAK***

This is very unprofessional and poor customer service

0
Replies (3)
Makro
Makro's reply19 Nov 2019, 13:44
Official
Good day Nozuko, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your online journey with us. 

Please be advised that we are currently liaising with our fulfillment branch regarding delivery and will revert with feedback shortly. 

Once again we do apologize for the inconvenience caused. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Hellopeter Team 

Best regards,

NO
Nozuko O's update20 Nov 2019, 12:36
Reviewer Update
Good Morning,

i still have not recieved my order and no update
NO
Nozuko O's update21 Nov 2019, 08:27
Reviewer Update
I was promised my order will be delivered at my my address yesterday and still no delivery.

This is very disappointing for Makro and I sent a reply yesterday no response from you at all