EC
Emile C
1 reviews | Active since Aug 2010
06 Jul 2020, 08:57
Delivery timeline incorrect.
I have ordered online with a delivery indication of 2 to 3 days on the 24June, now 7 working days later still no news. Now that order is done now delivery timeline shows 10 - 14 working days. Unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
06 Jul 2020, 09:15Good day Emile,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply06 Jul 2020, 09:15
Official
Good day Emile,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Best regards,
EC
Emile C's updateReviewer Update
06 Jul 2020, 09:26I understand the GOLDEN RULE is communicate with your customers. If you created a expectation of 2-3 working days and it do not happen like that we understand but COMMUNICATE with us your customers !!!!!!!!!! please !!!!!!! and don't do this ....
-------------------------------------------------------------------------------------------- Dear Makro Customer This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. If your query relates to: store opening times or store address please refer to our website at www.makro.co.za. Please know that we are doing all we can to get back to you soon and we appreciate your patience. Regards The Makro Customer Care Team ----------------------------------------------------------------------------------------
I am not a robot ......
-------------------------------------------------------------------------------------------- Dear Makro Customer This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. If your query relates to: store opening times or store address please refer to our website at www.makro.co.za. Please know that we are doing all we can to get back to you soon and we appreciate your patience. Regards The Makro Customer Care Team ----------------------------------------------------------------------------------------
I am not a robot ......
EC
Emile C's update06 Jul 2020, 09:26
Reviewer Update
I understand the GOLDEN RULE is communicate with your customers. If you created a expectation of 2-3 working days and it do not happen like that we understand but COMMUNICATE with us your customers !!!!!!!!!! please !!!!!!! and don't do this ....
-------------------------------------------------------------------------------------------- Dear Makro Customer This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. If your query relates to: store opening times or store address please refer to our website at www.makro.co.za. Please know that we are doing all we can to get back to you soon and we appreciate your patience. Regards The Makro Customer Care Team ----------------------------------------------------------------------------------------
I am not a robot ......
-------------------------------------------------------------------------------------------- Dear Makro Customer This is an automated email from the Makro Customer Care team to let you know that we are currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply than we would like and we are really sorry about this. If your query relates to: store opening times or store address please refer to our website at www.makro.co.za. Please know that we are doing all we can to get back to you soon and we appreciate your patience. Regards The Makro Customer Care Team ----------------------------------------------------------------------------------------
I am not a robot ......
EC
Emile C's updateReviewer Update
06 Jul 2020, 09:27Where is the management is this !!!!!!!!!!!
EC
Emile C's update06 Jul 2020, 09:27
Reviewer Update
Where is the management is this !!!!!!!!!!!
EC
Emile C's updateReviewer Update
14 Jul 2020, 10:05Thanks to Makro, they send the delivery with a courier and was delivered on Friday 10 July with the order was done on the 24 June.
EC
Emile C's update14 Jul 2020, 10:05
Reviewer Update
Thanks to Makro, they send the delivery with a courier and was delivered on Friday 10 July with the order was done on the 24 June.