*********** delivery service

I received an SMS confirming delivery of my fridge for 8:00am today. At 8:30 I called the driver to ask for an update and was told he would arrive in “less than 30 minutes.” By 9:00, with no further communication, I called again—only to be informed that he was still in Olifantsfontein, Johannesburg, at least an hour away from my location.

This level of poor planning and communication is unacceptable. In a market where delivery services like Checkers Sixty60 and Takealot operate efficiently and transparently, Makro is clearly falling far behind. If this is the standard of service, it is difficult to see how they expect to remain competitive.